Privacy Policy
Your privacy matters to us at drasquilinova
Introduction and Overview
At drasquilinova, we take your privacy seriously and are committed to protecting your personal information. This comprehensive privacy policy explains how we collect, use, store, and protect your data when you interact with our financial services platform. We believe transparency is essential, so we've written this policy in clear, understandable language.
This policy applies to all users of our website at drasquilinova.com, our services, and any related applications or communications. By using our platform, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
We collect several types of information to provide and improve our services. Understanding what we collect helps you make informed decisions about sharing your information with us.
Personal Information
Technical Information
We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, browser type, device information, operating system, and pages visited. We use this information to improve our services and ensure platform security.
We also collect usage data such as how you interact with our features, which tools you use most frequently, and how long you spend on different sections of our platform. This helps us understand user behavior and improve our service offerings.
How We Use Your Information
We use your personal information for several legitimate business purposes, always with your privacy and security in mind. Our use of your data is guided by transparency, fairness, and accountability principles.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service delivery and account management | Contact details, financial information, preferences | Contract performance |
| Customer support and communication | Contact details, account information, support history | Legitimate interest |
| Platform security and fraud prevention | Technical data, usage patterns, device information | Legitimate interest |
| Service improvement and development | Usage data, feedback, technical information | Legitimate interest |
| Legal compliance and regulatory requirements | Identity verification, transaction records | Legal obligation |
Data Sharing and Third Parties
We carefully limit who we share your information with and only do so when necessary for service delivery or legal compliance. We never sell your personal data to third parties for marketing purposes.
We work with trusted third-party service providers who help us deliver our services. These include payment processors, identity verification services, cloud hosting providers, and customer support platforms. All third parties are contractually bound to protect your data and use it only for specified purposes.
We may disclose your information when required by law, court order, or regulatory authority. This includes compliance with Australian financial services regulations, anti-money laundering requirements, and responding to valid legal requests from law enforcement agencies.
In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and ensure the new entity maintains the same privacy protections.
Your Privacy Rights
As a user of our services, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights and maintain control over your data.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we may have.
Data Portability
Receive your personal data in a structured, machine-readable format to transfer to another service provider.
Opt-Out
Withdraw consent for processing activities and opt-out of marketing communications at any time.
Restrict Processing
Limit how we use your personal information in certain circumstances while maintaining your account.
How to Exercise Your Rights
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and verify your identity before processing any requests. Some requests may take longer if they're complex or if we receive multiple requests from you.
Please note that exercising certain rights may affect our ability to provide services to you. For example, deleting essential account information may require us to close your account. We'll always explain any implications before processing your request.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices follow industry best standards and are regularly reviewed and updated.
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours and provide clear information about what happened, what information was involved, and what steps we're taking to address the situation. We'll also notify relevant regulatory authorities as required by law.
Data Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information have different retention periods based on their purpose and legal requirements.
Personal details, contact information, and account preferences are retained for the duration of your active account plus 12 months after account closure for customer service purposes.
Transaction records, income information, and financial assessments are retained for 7 years as required by Australian financial services regulations and tax law requirements.
Customer support communications, email correspondence, and service-related communications are retained for 3 years to maintain service quality and resolve any disputes.
Usage analytics, system logs, and technical information are retained for 2 years for security monitoring, service improvement, and troubleshooting purposes.
Marketing communication preferences and consent records are maintained until you withdraw consent or close your account, whichever comes first.
International Data Transfers
While drasquilinova operates primarily within Australia, some of our service providers may process your data internationally. When we transfer your personal information outside Australia, we ensure appropriate safeguards are in place to protect your privacy rights.
Transfer Safeguards
All international data transfers are protected by appropriate safeguards including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. We only work with service providers who demonstrate adequate data protection standards and commit to protecting your information according to this privacy policy.
Our primary data processing occurs within Australia and other countries with adequate privacy protections. When data is processed in other jurisdictions, we ensure the same level of protection through contractual obligations and regular compliance monitoring.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and provide personalized services. These technologies help us understand how you use our platform and improve our services accordingly.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We provide clear information about our cookie use and obtain your consent for non-essential cookies as required by law.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children without appropriate parental consent. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete that information promptly.
Parents and guardians who believe their child has provided personal information to us should contact us immediately. We are committed to protecting children's privacy and complying with applicable laws regarding the collection and use of children's personal information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a direct notification.
We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, please contact us:
Address: 8/10 Fletcher St, Townsville QLD 4810, Australia
Phone: +61427317357
Email: info@drasquilinova.com
Privacy Officer: Available Monday-Friday, 9:00 AM - 5:00 PM AEST
At drasquilinova, protecting your privacy is not just a legal obligation—it's fundamental to our relationship with you. We are committed to transparency, accountability, and giving you control over your personal information. Thank you for trusting us with your data.